Effective Date: March 25, 2026
At Rimjhim Nepal, we aim to ensure customer satisfaction while maintaining fair and transparent return standards. Please read this Refund & Exchange Policy carefully before making a purchase.
Customers must contact Rimjhim Nepal within 15 business days of receiving the product to request a return or exchange.
However, for products that are:
Damaged
Defective
Incorrectly delivered
the issue must be reported within 1–2 business days of delivery.
No return or exchange will be accepted without prior communication and approval from Rimjhim Nepal.
Unauthorized returns will not be accepted.
Before returning any item, the customer must contact Rimjhim Nepal through WhatsApp text, email, or another official text communication channel and receive confirmation.
To be eligible for return or exchange, products must be:
Unused
Unworn
Unwashed
Free from perfume, make-up, stains, or damage
With original tags attached
In original packaging intact
Rimjhim Nepal reserves the right to reject any return or exchange request if the item does not meet these conditions.
Non-Customized Products
Refunds or exchanges may be approved only if:
The wrong item was delivered
The item was damaged
The item has a defect or manufacturing fault
Change of Mind Not Accepted
Products cannot be returned or exchanged due to:
Change of mind
Size preference
Color preference
Personal liking
Any similar subjective reason
All bulk orders are considered custom orders.
Fully Customized / Bulk Orders
No refund is allowed
Exchange is allowed only in the case of a verified manufacturing defect or company fault
Production and dispatch timelines are communicated after order confirmation
The following items are considered final sale and are not eligible for refund or exchange, except where required by law or where there is a verified manufacturing defect/company fault:
Fully customized products
Bulk orders
Discounted or sale items
Used, worn, or washed items
Items without original tags or original packaging
Gift cards or vouchers, if any
For damaged, defective, or wrong-item claims, customers must provide:
Clear pictures
Videos
The returned product itself for inspection
The original bill
Failure to provide sufficient evidence and the original bill may result in rejection of the claim.
General Approved Returns
For approved returns where refund is applicable, return shipping costs are the responsibility of the customer.
Company Fault / Manufacturing Defect / Wrong Item
For approved cases involving:
Manufacturing defect
Wrong item delivered
Company fault
the customer will bear only the original shipping charge paid at the time of purchase, and:
Rimjhim Nepal will cover the return shipping cost
Rimjhim Nepal will cover the replacement shipping cost
Approved refunds for eligible non-customized orders will be made through:
Bank transfer, or
Mobile banking
Refunds will be made only for the actual amount paid by the customer.
Once the returned item is received and inspected, approved refunds will be processed within 3–5 business days.
Processing time may vary depending on banking channels or payment service providers.
Original shipping charges are non-refundable.
If payment was made in foreign currency, the refund will be calculated based on the exchange rate applicable on the original payment date, not the current exchange rate at the time of refund.
The refund will only be provided to a Nepali bank account in Nepalese currency.
Non-Customized Orders
Orders may be cancelled only if they have not yet been dispatched. If cancellation is approved, a full refund will be issued.
Fully Customized / Bulk Orders
Customized or bulk orders may be cancelled only if manufacturing has not yet started. Once manufacturing has begun, cancellation is not possible.
If cancellation is approved before manufacturing begins, a full refund will be issued.
Color may vary slightly due to screen display differences and the actual print on clothes.
Such minor variation shall not be treated as a defect unless otherwise determined by Rimjhim Nepal.
This policy shall be governed by and interpreted in accordance with the laws of Nepal.
To request a return, exchange, or refund, please contact:
Rimjhim Nepal
Email: [email protected]
Phone/WhatsApp: 9801156968
Return Address: Matatirtha Marga, Kalanki-14, Kathmandu, Nepal