Effective Date: March 25, 2026
At Rimjhim Nepal, we are committed to processing and delivering your orders as efficiently as possible. Please read our Shipping Policy carefully before placing an order.
Rimjhim Nepal ships to most countries worldwide.
Please note that shipping availability may vary depending on destination, courier serviceability, customs restrictions, or other circumstances beyond our control.
Domestic Orders (within Nepal): Nepal Can Move
International Orders: FedEx, UPS, DHL
We may use equivalent courier partners where required for operational reasons.
Shipping charges are not included in the listed product price unless otherwise stated.
Shipping charges are calculated based on the applicable courier service:
Domestic orders: Calculated by Nepal Can Move
International orders: Calculated by FedEx, UPS, DHL
The final shipping charge will be shown at checkout or communicated before order confirmation, where applicable.
All regular orders are processed within 3–4 business days after order confirmation.
Processing time does not include delivery time.
Orders may take longer to process during:
High order volume periods
Public holidays
Operational delays
Product availability issues
Delivery timelines are estimated after dispatch.
Within Nepal
Inside Kathmandu Valley: 1–2 business days
Outside Kathmandu Valley: 3–4 business days
Outside Nepal
International orders: 7–15 business days
Delivery times may vary depending on destination, customs clearance, courier delays, weather conditions, and other external factors.
All bulk orders are treated as custom orders.
There is no fixed maximum order quantity. However, production, processing, and dispatch timelines for bulk/customized orders will depend on the order volume and requirements.
The estimated production and dispatch timeline for such orders will be communicated after order confirmation.
Orders Within Nepal
Applicable taxes will be included in the total order amount, while delivery charges will be charged separately where applicable.
International Orders
For international orders, customs duties, import taxes, VAT, local levies, clearance fees, and other destination-country charges are the responsibility of the customer.
These charges are not controlled by Rimjhim Nepal and may be collected by the courier or customs authorities at or before delivery.
Once your order is shipped, tracking details will be shared with you through the contact information provided at the time of order.
While we aim to ensure timely delivery, delays may occur due to:
Customs clearance
Weather conditions
Courier disruptions
Remote delivery locations
Public holidays
Force majeure events
Rimjhim Nepal shall not be held liable for delays caused by third-party shipping providers or events beyond our reasonable control.
Customers are responsible for providing a complete and accurate shipping address and contact information.
If an order is delayed, returned, or undelivered due to:
Incorrect address
Incomplete address
Customer unavailability
Refusal to accept delivery
Rimjhim Nepal will not be responsible for the resulting delay or loss. Any reshipment charges may be borne by the customer.
Non-Customized Orders
Orders may be cancelled only if they have not yet been dispatched.
Fully Customized / Bulk Orders
Fully customized or bulk orders may be cancelled only if manufacturing has not yet started. Once manufacturing has begun, cancellation will not be accepted.
If cancellation is approved, the customer will receive a full refund.
If you receive a product that is:
Damaged
Defective
Incorrect
you must notify us within 1–2 business days of delivery by phone, WhatsApp, email, or other official communication channels.
Customers must provide:
Clear pictures
Video evidence
The returned product itself for inspection
For approved cases involving company error, wrong item, or manufacturing defect:
The customer will bear only the original shipping charge paid at the time of order.
Rimjhim Nepal will cover the return shipping and replacement shipping cost.
For any items that are damaged or lost during delivery, Rimjhim Nepal will be responsible and will re-issue the order.
For shipping-related questions, please contact:
Rimjhim Nepal
Email: [email protected]
Phone/WhatsApp: 9801156968
Address: Matatirtha Marga, Kalanki-14, Kathmandu, Nepal